Frequently Asked Questions
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, and other secure payment methods available at checkout.
Is it safe to use my credit card on your site?
Absolutely. All transactions are processed through Shopify's secure payment gateway with industry-standard SSL encryption to protect your information.
When will I be charged?
Your payment is processed immediately when you place your order.
Can I use a discount code?
Yes! Enter your discount code at checkout. Only one discount code can be used per order.
Shipping & Delivery
Where do you ship?
We ship across Australia and to select international destinations. Available shipping options and costs are displayed at checkout based on your location.
How long will delivery take?
Australian orders typically arrive within 5-7 business days. Express shipping options are available at checkout. International delivery times vary by destination, usually 10-21 business days.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method. We offer free standard shipping on Australian orders over a certain threshold.
Do you ship internationally?
Yes, we ship to many countries worldwide. International customers are responsible for any customs duties, taxes, or import fees that may apply.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
What if I'm not home when my order arrives?
The courier will leave a card with instructions for collection or redelivery. Tracking information will also show the delivery status.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unworn items with original tags attached and hygiene seal intact. Swimwear must be in its original, unworn condition for hygiene reasons.
How do I return an item?
Contact us to initiate a return and receive return instructions. You'll be responsible for return shipping costs unless the item is faulty or we made an error.
Can I exchange my swimsuit for a different size or colour?
Yes, we're happy to help with exchanges subject to stock availability. Please contact us to arrange an exchange. Exchange shipping costs may apply.
When will I receive my refund?
Refunds are processed within 5-7 business days of receiving your returned item. Please allow additional time for your bank to process the refund.
What if my item arrives damaged or faulty?
We're sorry if that happens! Please contact us immediately with photos of the issue, and we'll arrange a replacement or full refund including return shipping.
Sizing & Fit
How do I find my perfect size?
Please refer to our detailed size guide on each product page. We recommend measuring yourself and comparing to our size chart. If you're between sizes, we suggest sizing up for a more comfortable fit.
Do your swimsuits run true to size?
Yes, our swimwear is designed to fit true to size. However, different styles may fit differently – string bikinis offer more adjustability, while one-pieces have a more structured fit.
What if the size I want is out of stock?
Sign up for restock notifications on the product page, or contact us to enquire about upcoming availability.
Product Care
How should I care for my swimwear?
Rinse in cold water after each use, hand wash with mild detergent, and lay flat to dry away from direct sunlight. Avoid wringing, tumble drying, or ironing to maintain the fabric's quality and colour.
Will chlorine or saltwater damage my swimsuit?
While our swimwear is made from high-quality materials, prolonged exposure to chlorine and saltwater can affect the fabric over time. Always rinse thoroughly after swimming to extend the life of your swimsuit.
How do I remove sunscreen stains?
Rinse immediately in cold water and hand wash with a gentle detergent. Avoid oil-based sunscreens when possible, as they can cause discolouration.
Materials & Quality
What materials are your swimsuits made from?
Our swimwear is crafted from premium fabrics including nylon, spandex, and polyester blends that offer excellent stretch, shape retention, and UV protection.
Are your swimsuits lined?
Most of our swimwear features full lining for comfort and coverage. Specific lining details are included in each product description.
Do your swimsuits offer UV protection?
Many of our fabrics provide UPF sun protection. Check individual product descriptions for specific UPF ratings.
Styling & Versatility
Can I mix and match bikini tops and bottoms?
Absolutely! Many of our bikini pieces are sold separately, allowing you to create your perfect combination and find your ideal fit.
Are your cover-ups suitable for beachwear only?
Our beach dresses and cover-ups are designed to be versatile – wear them poolside, at the beach, or as casual summer pieces.
Orders & Account
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes, but you can return items following our return policy.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view your order history.
I forgot my password. How do I reset it?
Click "Forgot password" on the login page, and we'll send you a password reset link via email.
Contact & Support
How can I contact you?
You can reach us via email or through our contact form. We aim to respond to all enquiries within 24-48 hours during business days.
Do you have a physical store?
We're an online-only boutique, which allows us to offer premium swimwear at competitive prices.